Submit a complaint
We’re Here to Help
At Kriptomat, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we’re committed to resolving any issues you may encounter. Whether it’s a small hiccup or a significant concern, we’re here to listen and make things right.
Following the regulatory requirements, we’ve created a standard form to help you submit your complaint. You can fill out this form in any language supported on the platform.
Processing of complaints is free of charge.
What happens next?
Once you submit your complaint, our dedicated support team will review it carefully. We’ll do our best to get back to you with a solution as soon as possible.
How to get started:
There are three options to submit a complaint:
- Web form (preferred)
Simply fill out the form below with the details of your complaint. The more information you provide, the better we can assist you.
You can download and fill in the formal form of complaint, and send it to our email
Complaint submission form download
Post
You can download and fill in the formal form of complaint, print it out, sign it, and send it by post to our registered address:
FintechX OÜ, Osmussaare 8, 13811 Tallinn, Estonia.
Complaint submission form download
We truly appreciate your feedback and patience as we work together to resolve your issue. Thank you for being a valued member of the Kriptomat community!
You can find more details about the process in our
IOS
Android
